Faa Online Store www.faasporta.com Terms and Conditions:
Faa Store:
The brand name owned by Al Hayat Investments Co. Company with certificate number 1440028790. Faa Store provides the goods and services available on the website according to the terms and conditions, privacy policy, and other terms, policies, and conditions that you may find on the website regarding specific functions, features, offers, or customer service, all of which are considered part of or included in these terms and conditions. Your access to the website or use of it is deemed as your acknowledgment that you have read and understood the terms and conditions and agreed to fully comply with them without reservation or condition.
Intellectual Property:
We grant you a personal information, and revocable right that we provide as part of the website for one purpose, enabling you to purchase our products, use our services, and enjoy their benefits, as determined by Faa Store and in accordance with the terms and conditions.
Commercial use or use on behalf of others is prohibited unless expressly and in writing allowed in advance. Any violation of these terms and conditions will result in the immediate cancellation of the license granted under this paragraph, without prior notice to you, without prejudice to any other rights. All copyright, trademarks, trade names, commercial appearance, website designs, features, and any other form of intellectual property, materials, and other rights associated with the website, including software, HTML code, and other codes used on the website, page addresses, images, texts, illustrations, layouts, logos, designs, icons, images, music clips, downloads, or videos (collectively, "Intellectual Property"), are and remain at all times the property and original right of Faa and/or their respective owners and are protected by the laws of the Kingdom of Saudi Arabia and international copyright and trademark laws. You may access the Intellectual Property and all other materials displayed on our website and view them, download them, and print them for personal non-commercial use only, as explicitly allowed by Faa Store. However, (1) you must not make any modifications or changes to the Intellectual Property in any form, and (2) you must not offer or enable the Intellectual Property for any third party as a type of trade. You will not acquire any rights to copyright, trademarks, or any other intellectual property rights in connection with the Intellectual Property. No license, right, or interest in any materials or programs is conferred upon you as a result of your use of this website or your access to the Intellectual Property, or their display, download, or printing. You are not permitted to copy (except as expressly provided above), publish, broadcast, distribute, display, modify, or create derivative works from any of the Intellectual Property or from our website or to sell them or participate in any sale or exploitation of them in any form.
Completely or partially. The use of intellectual property is only allowed as a shopping resource. Any other use of intellectual property, including copying, modifying, distributing, broadcasting, republishing, displaying, or performing it, is strictly prohibited.
Faa is the exclusive owner or licensee of intellectual property exclusively (as appropriate), and it is exclusively licensed for the domain name www.faasporta.com.
Faa Store may provide third-party content ("Third-Party Content") or links to third-party websites ("Third-Party Websites") as a service to those interested in such information, such as content from brands and their products displayed in the store. Faa Store does not monitor any third-party content or third-party websites, does not endorse their content, and has no control over them. The inclusion of links to third-party content or third-party websites does not imply any relationship or affiliation between Faa Store and the relevant third parties.
Faa Store does not guarantee or endorse the accuracy or completeness of any third-party content or third-party websites. Faa Store is not responsible for updating or reviewing third-party content or third-party websites. Your use of third-party content and third-party websites is at your own risk. The content of third parties, including user comments on third-party content that is submitted to Faa Store, does not necessarily reflect Faa Store's opinions.
In light of the above, Faa Store will not be held responsible for any reason whatsoever for third-party content and/or third-party websites, including, for example, providing external resources, content, advertisements, products, services, or any other information or data available on the website or from external sources.
1- Sales Terms:
1-Eligibility: Purchasing products through the website is exclusively reserved for parties who can legally enter into contracts online in accordance with the laws of the Kingdom of Saudi Arabia. Before you can make purchases on the website, you must provide your personal details, including your real first and last name, a valid mobile phone number, a valid email address, accurate payment details, and a valid billing address and other required information as specified. You also acknowledge and warrant that the payment details you provide are valid and complete, and you confirm that you are the person referred to in the billing information provided.
The website is only available to individuals who meet Faa Store's eligibility requirements and electronic payment requirements, namely those who hold a valid credit card issued by a bank (local) accepted by Faa and those who have authorized us to charge their credit cards for the total price of the products they purchase, including any delivery or installation fees, if applicable. The products purchased are for personal use and gifting purposes only and may not be resold or used for commercial purposes or for any other commercial gain. Faa reserves the right to impose restrictions on multiple quantities of a single item, which are shipped to one customer or address.
When you request to purchase a product (products), you expressly authorize Faa Store to verify your credit card and to transmit or obtain your credit card information or credit reports (including updated information) to or from third parties for the purpose of verifying your identity and obtaining initial authorization to use the card and/or individual purchase authorization, as deemed necessary. You agree that we may use the personal information you provide for the purpose of conducting the necessary verification processes to combat fraud and deception and that this personal information may be disclosed to a credit reference or fraud prevention agency, which may retain a record of that information.
2-Product Ordering:
The products available on the website, including any samples or gifts offered with purchases by Faa, are for personal use or gifting purposes only. You are not allowed to sell or resell any products you purchase or obtain from Faa in any other manner.
The products displayed for sale on the website are subject to acceptance and availability. If, for any reason, we are unable to provide a specific product after placing an order for a product (products), we will notify you as soon as possible and cancel your order for the unavailable products, refunding the full amount paid. The buyer is not entitled to object or claim any more compensation as a result of this.
All orders are subject to acceptance, and we reserve the right to reject or cancel an order for any reason, including inaccuracies or errors in product specifications or pricing information, our inability to obtain payment authorization, restrictions on delivery applicable to a particular item, the requested item not meeting our quality control standards, or your failure to meet eligibility criteria as specified in the terms and conditions or due to any other issue we discover.
Faa will maintain a record of your transactions for a period of no less than ten years and will retain that record for a reasonable duration.
Once your order is placed, you will receive an email or text message confirmation containing the details of your order. This email is not an acceptance of your order but a confirmation that we have received your order.
If your order is not canceled, your order will be considered accepted when we complete the packaging process. At this point, you will receive a second email or text message confirmation that your order has been accepted and shipped. The sales contract is concluded in the Kingdom of Saudi Arabia upon approval, and the language of the contract is Arabic. The payment processor we use, acting as a third party, and the carrier we nominate have no authority to accept orders on behalf of Faa.
We reserve the right to refuse to process a transaction for any reason and also to refuse delivery to any person at any time, at our sole and absolute discretion. We will not be liable to you or any third party for withdrawing any product, including any samples or gifts with purchases, from the website, whether or not such product has been sold. We also disclaim any responsibility for deleting, reviewing, editing, or refusing to process any transaction or for canceling or suspending any transaction after processing has begun.
We make every effort to ensure the accuracy of all details on the website; however, from time to time, we may discover errors in product pricing. If we find an error in the price of a product listed in your order, we will notify you as soon as possible. We will not be obligated to accept or execute an order for a product that was listed at an incorrect price, and we reserve the right to cancel such an order that has already been accepted or is in transit to you. If you have already paid for the product(s) at the incorrect price, we will refund the full amount to you as soon as possible. If these products are returned while in transit to you, we will process a refund once we receive the products.
By confirming your purchase at the end of the order processing, you agree to accept and pay the full amount due for the product(s) as stated in your order, including any applicable delivery charges for this order.
3. Prices and Payment Policy:
Faa Store reserves the right to control product prices, whether increasing or decreasing, and they are subject to change without prior notice.
Faa Store reserves the right to modify or discontinue any product or offer (or any part or content thereof) at any time without prior notice.
According to the Saudi Arabian Ministry of Commerce and Investment regulations, Faa Store is not responsible for any modification or change in the price of any displayed products that may increase or decrease at any time during the year.
Prices include the Value Added Tax (VAT) applicable on the day of your order. Any changes in the VAT rate will be automatically reflected in the prices of the products offered for sale on Faa Store's website.
All credit card payments are subject to data verification and authorization by the card-issuing authority. If the card issuer does not authorize payment, we shall not be liable for any delay or non-delivery. We will cancel your order, and we may contact you for an alternative payment method. You confirm that the credit card used for payment is yours or that you have been authorized by the owner of the credit card to use it.
No credit card data will be stored, sold, displayed, or leased to any third parties except for the online payment gateway provider we use.
Tax Number: 301250965800003
4. Order Confirmation:
We will process your products after the bank deposit or electronic payment is confirmed, and no order will be accepted before payment.
5. Delivery Time:
If contact and address information are clear and accurate (mobile number, district name, street name, city), the average delivery times are as follows:
Riyadh orders: 3 to 5 business days.
Orders outside Riyadh: 5 to 10 business days.
Business days do not include Fridays, Saturdays, and official holidays in the Kingdom of Saudi Arabia.
6. Shipping and Installation Fees:
Shipping and Installation:
Small shipments are shipped to all countries covered by shipping companies.
Free shipping and installation for orders exceeding 1000 in the above-mentioned cities (Dammam, Jeddah, Riyadh, Qassim, Jubail, Khamis Mushait, Hail, Hofuf, Yanbu, Taif, Tabuk, Jazan, Najran, Qatif ). Additional shipping charges apply for areas outside this coverage, and for more information, please contact us at [email protected] to request additional shipping costs.
Sports equipment is installed by Faa team in major cities (Riyadh, Jeddah, Khobar). The equipment is shipped assembled and packaged by Faa's team for other areas, so make sure to check the spaces and doors to accommodate large equipment when ordering.
Shipping costs will be deducted in case of returning orders or exchanging heavy machines and equipment upon order cancellation after shipping, with a charge of 200 for heavy machines and equipment and 35 delivery fee for small orders.
7-How can I track my orders:
Small orders (such as accessories and clothing): Once your order is shipped, shipment details will be sent via SMS to your mobile and to your registered email. This message contains the shipping bill number, which consists of a series of numbers, for example: 3992789952. You can use this number to track the shipment status on the shipping company's website. You can also get all the information about your order through your personal account on the website - "My Orders."
Orders for heavy equipment and devices: Heavy sports equipment is delivered by Faa Store's team, and you can get all the information about your order through your personal account on the website - "My Orders."
8. Receipt:
Customer receipt of the shipment from the shipping company is considered an acknowledgment that the shipment (carton) is intact and in good condition and has not been opened before receipt.
9. Refunds:
Payment by credit cards will be refunded to the same card within the period of 7 days of payments if after is will be transferred to the bank account
Payment by bank transfer will be transferred to the same bank account from which the payment was received. Refunds to your account will take place within 5 to 10 business days after receiving the returned shipment, after deducting shipping fees for small orders and shipping and installation fees for sports equipment.
10. Delivery:
Faa Store delivers purchases within the Kingdom of Saudi Arabia, with the expected delivery time based on the geographical location provided by the customer, which is 5 business days within Riyadh and 10 business days for other cities. The delivery period starts from the date of order confirmation via email by Faa Store. Delivery charges, if applicable, will be added to product prices and will be displayed in your local currency separately during the checkout process. In case the customer cannot receive the order, a suitable pickup date can be scheduled, or additional delivery rescheduling fees may apply.
Orders are delivered from Saturday to Thursday, excluding Fridays and official holidays in the Kingdom of Saudi Arabia.
11. Cancellation:
Before order confirmation and within 24 hours: The order can be canceled through the "Cancel" option in the "My Orders" list without any fees. For electronic payments, the financial transaction will be reversed within a period that varies depending on the bank used for payment, as explained in Article 9.
After confirmation and shipment: The order can be canceled by opening a ticket through the "Contact Us" page - "Order Cancellation." The order number and customer details must be mentioned. A response will be provided within two business days, and shipping fees will be deducted from the refunded amount, which is 200 for each sports device and 35 for other products. For cancellations after receipt, products must be in new condition and unused upon delivery. There are two options for returning items:
Delivering the products to the main company branches (Riyadh, Jeddah, Khobar).
Creating a return shipping bill at an additional cost (200 for each sports device and heavy equipment).
12. Offers and Discount Coupons:
No additional discounts can be used on offers and discounted products, such as discount coupons or discount codes, except for exceptional cases such as corporate offers, etc. The store reserves the right to review them and request evidence of corporate discounts for verification, and thus cancel the discount in case the conditions are not met
13-Replacement or Refund Process:
To submit and track your ticket (return or replacement), you can contact us through:
Toll-Free Number: 8001240377
WhatsApp Number: +966553819403
Email: [email protected] (Include the ticket number provided on the website)
14. Replacement or Refund Terms:
1. You must attach the invoice number to the request to benefit from return, replacement, or warranty services.
2. Purchases can be returned or replaced only if they are in the same condition as when purchased, and they should be packaged in their original packaging.
3. Returns can be made within 3 business days, and replacements within30 business days from the date of purchase.
4. When returning sports devices and heavy equipment, a fee of 200 for installation and delivery will be deducted from the total refund if the device has been delivered, assembled, and is in its original packaging.
5. Replacement or refund does not apply to promotional offers.
6. Refunds will be made through the same payment method unless both parties agree on an alternative method in case the product meets the return or replacement conditions.
7. The return and replacement period is calculated from the date of receipt.
8. Returned shipments are accepted only at the company's showrooms (Sporta) in Riyadh, Dammam, and Jeddah, or via a shipping bill through shipping companies with additional charges borne by the customer.
15. Immediate Replacement for Defective Devices:
Faa Store will replace defective devices with the same model or refund the device's value in cases where an alternative model is not available under the following conditions:
The device is inspected by Faa's technical team and a report confirms the presence of a manufacturing defect that cannot be repaired.
1. The same issue recurs three (3) times within a year, provided it is not due to misuse.
2. The device is free from scratches or signs of misuse.
3. The device has not been exposed to, among other things, any type of liquids, moisture, extreme heat, strong or incorrect electrical current, etc.
4. The original box is returned with all accessories and user manuals included.
16. Warranty and Maintenance:
Product warranties and manufacturing quality are subject to the policies of the manufacturing company as outlined in the product warranty guide. To access warranty and maintenance services, customers can directly contact the warranty service provider for the required service in accordance with the regulations.
Faa Store will provide the best after-sales services to its customers and ensure the availability of manufacturer-quality spare parts in compliance with the regulations of the Ministry of Commerce.
Commitment to a two-year warranty for the quality of electronic devices.
Repair duration is a maximum of 14 business days from the date of submitting the maintenance request (the repair duration does not include the availability period of required spare parts).
The availability of spare parts should not exceed 14 business days from the date of the part request.
Commitment to quality maintenance warranty for 30 days from the date of receiving the device from the maintenance center.
Commitment to responding to customer complaints, providing required information, and informing customers about the complaint's progress within 5 business days. A final response to the complaint should be provided within a maximum period of 30 business days.
The assumed lifespan varies for each product, and customers should refer to the product manual or contact the agent for details.
Fees are applicable when requesting a technical team visit for maintenance after the warranty period expires.
Warranty coverage includes device repair or replacement of spare parts free of charge in the case of a manufacturing defect. It does not cover product replacement or refund. Exclusions from warranty coverage include issues resulting from:
Misuse of the product or failure to follow instructions in the product manual or online guidance when activating the device.
Breakage, impact, cutting, or exposure to external factors such as liquids, moisture, or high temperatures.
Attempts at repair or maintenance by unlicensed agents or the use of non-approved spare parts by the standards authority.
File or section deletions from the hard drive.
Costs of replacing lost or consumable items (buttons, batteries, etc.).
Alteration or tampering with serial numbers.
Warranty and maintenance for customers outside Saudi Arabia:
In order to serve you
more efficiently, you must open a ticket with customer service.
The defective product
should then be sent to the company's address, as needed, via one of the fast
shipping service providers (such as Aramex and others). The product should
reach the company's office through the carrier. The company will not be
responsible for any issues that may occur to the devices during the shipping
period due to poor packaging or storage, as well as shipping costs. You can
request the waybill (shipping label) from customer service employees.
If the item is within the
warranty period according to the terms and conditions, the item will be
repaired free of charge, with the customer bearing all shipping costs.
In cases of misuse, a
repair quote will be provided to the customer. If the customer agrees to the
quote and pays the fees, the repair will be carried out.
If your item cannot be
repaired but is still covered by the manufacturer's warranty, we will provide a
replacement (from the same seller). If a replacement is not available, your
full payment will be refunded, excluding shipping fees.
Important Note: Technical team visits for items covered by the warranty are free of charge only for major cities (Riyadh - Jeddah - Khobar). Additional fees will be applied for technical team visits to areas outside these major cities. Alternatively, customers can ship the devices to one of the major cities at their own expense.
This is included in the
list of brands considered official distributors by Fa'a inside the Kingdom of
Saudi Arabia.
To open and track a
ticket for your request (maintenance, warranty, etc.), you can contact us
through the following:
Unified Number:
8001240377 (toll-free) WhatsApp Number: +966-11-4193502 Or email us at: [email protected], including your ticket
number submitted through the website.
18. Miscellaneous
Provisions:
We reserve the right to
modify these terms and conditions at any time without prior notice to you. Any
amendments to these terms and conditions will take effect upon their
publication on our website. Your continued use of the website (or any of our
other websites) after such changes constitutes your agreement to be bound by
the modified terms and conditions. Please read the terms and conditions and
review them repeatedly. If you do not agree to any change in the terms and
conditions, you must immediately stop using the website.
These terms and
conditions constitute the entire legal agreement between you and Fa'a Store,
governing and regulating your use of the website and all services and products
available on it, and completely replace any prior agreements between you and
Fa'a Store regarding the same subject matter.
You understand and
acknowledge that the form and nature of the services may change from time to
time without prior notice to you, and Fa'a Store may cease providing the
services (or any features within the services) to you or to users.
You understand and
acknowledge that Fa'a Store grants the operators of public search engines
permission to use spiders to copy materials from the site for the sole purpose
of creating publicly available search indexes that include materials, and Fa'a
Store reserves the right to revoke these exceptions, either generally or in
specific cases.
You understand and agree
that you are solely responsible (and Fa'a Store has no responsibility to you or
to any third party) for any breach of your obligations under these terms and
conditions and for the consequences (including any loss or damage that Fa'a
Store may suffer) of such breach. The failure or delay of Fa'a Store to
exercise or enforce any right or provision of these terms and conditions does
not constitute a waiver of such right or provision.
You and Fa'a Store are
independent contractors, and these terms and conditions, including, for
example, provision or transfer or broadcasting or distribution of your content,
do not constitute a partnership, joint venture, agency, or employment relationship
between you and Fa'a. Neither party (nor any of its agents) has the authority
to bind the other party or to impose obligations on behalf of the other party
unless expressly stated in these terms and conditions. Neither party may
represent that it represents the other party or is entitled to act as a
representative of it, nor may either party make any representation or impose
any liability on behalf of the other party, unless expressly provided in these
terms and conditions. If any provision of these terms and conditions is found
to be illegal or unenforceable, the other provisions will remain in full force
and effect.
These terms and
conditions are governed by the laws of the Kingdom of Saudi Arabia, and all
disputes arising from the enforcement of these terms and conditions are subject
to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
19. Your Rights:
If you have any questions
about the terms and conditions or any aspect of your system, please contact us
via email at [email protected].
