Immediate replacement of defective devices: (Faa) store replaces devices with a manufacturing defect with the same item, or returns and refunds the value of the device to the customer in the event that the alternative item is not available in the following cases: The device is examined by the technical team of Faaa Company and a report is issued stating that the device has a manufacturing defect, and that the device is not serviceable. In the event that the same failure of the device is repeated three (3) times within a period of one year, provided that the failure is not a result of misuse. The device must be free of any scratches or misuse The device must not have been exposed, for example, but not limited to, to the following (any type of liquid - humidity - sun temperature or its equivalent - strong or wrong electric current...etc). Delivery of the original carton with all accessories and user manuals inside. Warranty and maintenance: Product and workmanship warranty is provided and subject to the manufacturer's policies described in the Product Warranty Guide. For warranty and maintenance services, the customer can contact the warranty service provider directly to obtain the required service in accordance with the regulations. (Faaa) store will provide the best after-sales services to its customers and ensure the provision of spare parts with manufacturing quality in line with the provisions of the Ministry of Commerce as follows: 1. Commitment to guarantee the quality of electronic devices for two years. 2. The repair period is (14) working days as a maximum from the date of submission of the maintenance request (the repair period does not include the period of availability of the required spare parts). 3. The period of availability of spare parts is (14) working days from the date of requesting the part. 4. Commitment to guarantee the quality of maintenance for a period of (30) days from the date of receiving the device from the maintenance center. 5. Commitment to responding to customer complaints, providing the required data, informing customers of the progress of the complaint within (5) working days, and finally responding to the complaint within a period not exceeding (30) working days. 6. The shelf life of each product varies and the customer should review the product manual or contact the dealer for details. 7. Fees are applied when requesting a visit by the technical team for maintenance after the end of the warranty period. 8. The warranty coverage includes repairing the device or replacing spare parts free of charge in the event of a factory defect in the device, and does not include replacing the product or refunding its value, with the exception of malfunctions resulting from: Misuse of the product or failure to comply with the instructions in the product manual or instructions indicated on the Internet and digital pages when activating the device. Breakages, dings, cuts, or exposure of the product to external factors such as liquids, moisture, or high temperatures. If the sports equipment is used in residential and commercial clubs and not in home use. Improper installation Promise to follow the correct instructions enclosed in the product catalog. Attempts at repair or maintenance by unauthorized agents, or the use of spare parts not approved by SASO. Delete files or partitions from the hard drive. Costs of replacing lost or consumable items (buttons, batteries, etc.). If the serial numbers have been tampered with or changed. Important note: The visits of the technical team to the devices subject to warranty are free only to the main cities (Riyadh - Jeddah - Al Khobar), additional fees will be applied for the visits of the technical team to other regions outside the mentioned main cities, or the devices can be shipped by the customer to one of the main cities.. This is included in the list of brands that are considered to be the official distributor in the Kingdom of Saudi Arabia. To raise and follow up the ticket for your request (maintenance - warranty, etc.), you can contact us on the following: Unified number: 8001240377 (toll-free number) WhatsApp number: +966- 11- 4193502 Or email us: [email protected]